Mountain West IRA – Staff
The prestigious American Bankers Association®, which actively interacts with the financial and banking industry on laws, education, and enforcement of IRS and FDIC rules, has a professional certification education program that is second to none. This program is called the Institute of Certified Bankers. The Institute trains, runs examination, and demands the highest standards of continuing education in the banking industry. Their goal and the goal of Mountain West IRA is to assure both our current and potential clients that they are working with the most experienced, qualified, and ethical IRA officers and administrators in our business. ICB certifications are a vital component of that commitment. The Certified IRA Services Professional (CISP) is a program that demands a minimum of 3 years of working with clients in the IRA industry. The candidate must complete hours of training and extensive testing, and receive the recommendation and endorsement of a current CISP. No certification programs are more rigorous or more respected than those developed by the ABA Institute of Certified Bankers.
Mountain West IRA now has three designated CISPs, Jon A. Galane, Karen Georgeson, and Megan Galane which demonstrates that we are up to date on industry laws and regulations and give our clients peace of mind that they are getting the most accurate and up-to-date information. Our continuing education also creates a measurable benchmark for our development as a superior IRA administrator. Through our commitment to the CISP program we further provide an objective measure of competence, dedication, and superior service for our clients.
Jon Galane, CISP
Jon A. Galane, CISP has been in the financial planning and investment business for over 32 years and held several National Association of Securities Dealers licenses including Broker/Dealer Supervisor and Licensed Investment Advisor. During his career, he has been a top producing investment advisor with Morgan Stanley, earning the title Vice President, and was the well-respected sales manager of the Las Vegas Complex. As a successful professional business person he was recognized in the 2002 edition of the National Register’s “Who’s Who, Executives and Professionals” and the 2011 Heritage “Who’s Who” register.
Jon is currently a member of the American Banking Association and Institute of Certified Bankers as a Certified IRA Services Professional (CISP). Jon is also a nationally recognized speaker on self-directed IRAs, real estate investing, and economic strategies. His accolades include speaking with: Lee Arnold, Robert Shemin, New York Times and Wall Street Journal bestselling author of 13 books and real estate investment mogul Ron LeGrand, Tom DiAgostino, and many others.
Jon is principal of Mountain West IRA, Inc. As a published author on self-direction using asset allocation and diversification, he coined the term “Alternative Asset Allocation Portfolio.” He has in the past hosted the radio show “How to Self-Direct Your Retirement”, the only show in the nation at the time on investing your retirement plans in real-estate related investments.
Mountain West IRA, Inc. has offices on both coasts in Boise, ID and Clearwater, FL, offering self-directed plan services to thousands of real estate and alternative asset investors nationwide.
Lisa Galane has over 20 years in the services industry with the last 12 directly related to financial services in the retirement planning field. Lisa joined Jon at Morgan Stanley in 1999 as an investment advisor and his partner. Over the years Lisa became an expert in back office client services, compliance and qualitative procedural analysis.
Lisa advanced to the back office investment advisory services of Wells Fargo Bank, leaving in 2006 to join Mountain West IRA, Inc. full-time. Lisa has spearheaded the growth and superb client services division of the company through her wealth of back office knowledge and superior client services procedures and background.
Karen Georgeson, CISP
Karen Georgeson, General Manager, is a member of the American Banking Association and Institute of Certified Bankers as a Certified IRA Services Professional (CISP). Karen became Mountain West IRA’s original employee in 2007 prior to returning to college to finish her degree. Karen received her Bachelor of Science degree in Natural Resource Ecology from the University of Idaho and worked as a field biologist and data management specialist before returning to the financial services industry with Mountain West IRA in 2012.
Karen provides training and coaching for our staff to ensure each team member has the knowledge and tools needed to carry out operational duties and ensure a positive experience for our clients. Karen is committed to our superior client services procedures and enjoys sharing these skills with the Mountain West IRA team.
Contact Karen Georgeson
Chief Financial Officer
Shelly Smith, Chief Financial Officer, has been with Mountain West IRA since June of 2008. She has over 15 years’ experience in business, finance and accounting. Shelly is responsible for accounts payable, human resources and general day-to-day fiscal operations of the company. Outside work, Shelly’s passions are her husband and 4 daughters, all things Wonder Woman, gardening and a really good cup of coffee.
Contact Shelly Smith
Megan Galane, CISP
Director of Business Development
Megan Galane, Director of Business Development, is a member of the American Banking Association and Institute of Certified Bankers as a Certified IRA Services Professional (CISP). She moved to Clearwater, Florida from Salt Lake City, Utah after completing her Bachelors of Science in Exercise and Sport Science. In her free time, Megan enjoys all things real estate and soaking up the Florida sun with her dog Baby. Megan acts as a point person for potential clients, she also provides training to the Business Development Team to ensure a positive experience for potential clients and clients. She provides educational webinars and seminars, you can view our schedule here.
Contact Megan Galane
Accounts Receivable Team
Jolene Thomas, Bookkeeper/HR Assistant, oversees our Accounts Receivable Department and is responsible for assisting the CFO with multiple tasks throughout the business. She moved to Boise from San Diego, California in June 2017 and has a background in aquatics teaching swim lessons, lifeguarding, and coaching Water Polo at her former High School. Outside of work, she enjoys boating, fishing, and exploring all that Idaho has to offer.
Contact Jolene Thomas
Accounts Receivable Clerk
Christina McCoubrey, Accounts Receivable Clerk, joined the Mountain West IRA team in February 2020. She was born and raised in Idaho. Outside of work she enjoys time with her husband and son fishing, going on walks, watching football, or just hanging out. If not going outdoors, she loves to stay at home with her cats and dogs reading a good book or cross stitching.
Contact Christina McCoubrey
Asset Maintenance Team
Asset Maintenance Specialist
Alex Nersveen, Asset Maintenance Specialist, was born and raised in Idaho and graduated from Boise State University in 2018 with a bachelor's degree in Linguistics. She has worked in client service since high school and enjoys assisting clients and providing a great experience. She loves being outdoors, watching movies, and spending time with friends and family. With two dogs - a husky named Saber and a yellow lab, Lilah, you can always find Alex and her husband in the backyard playing fetch or cuddling with them on the couch.
Contact Alex Nersveen
Asset Maintenance Specialist
Olga Bukhantsova, Asset Maintenance Specialist, joined the Mountain West IRA team in February 2020. She moved to Idaho from California during grade school, so Idaho is definitely her home. She values authenticity, adventure, and learning. Outside the office, she enjoys swimming, a breathtaking viewpoint, and she is fluent in Russian.
Contact Olga Bukhantsova
Asset Maintenance Specialist
Aurora Rogers, Asset Maintenance Specialist, joined the Mountain West IRA team in March of 2020. She grew up in Hawaii and loves the outdoors, traveling, horseback riding, snowmobiling, remodeling her home, and having an active lifestyle. She also loves spending time with her fiancé and their 4 Mini Australian Shepherds.
Contact Aurora Rogers
Asset Maintenance Specialist
Andrea Froehlke, Asset Maintenance Specialist, joined the Mountain West IRA team in May of 2020. She grew up in Boise and has graduated from Illinois Wesleyan University. When not in the office, her interests include Shakespeare, cats, and fly fishing.
Contact Andrea Froehlke
Business Development Team
Business Development Specialist
Bianca Krueger, Business Development Specialist, is a born and raised Floridian who works in our Clearwater, Florida office. She received her Associate Degree in Business Accounting and has worked in the customer service industry for 9 years. She has been with Mountain West IRA since 2017. She assists all clients with the initial processes of opening and funding their accounts as well as assisting clients with online access. In her free time, she loves spending days at the beach and is in love with all things fitness and health.
Contact Bianca Krueger
Business & Marketing Coordinator
Diana Hoff, Business and Marketing Coordinator, received her Bachelor’s Degree in Project Management from George Fox University. With over 30 years in customer service related positions, she loves the all the direct contact with Mountain West IRA clients. She can answer your questions, help you set up your new account and can guide you through the Transfer and Rollover process. Having used a computer since the early days of DOS many folks think she is a techie at heart. But don’t be surprised if you spot her and her daughter, in full Elizabethan garb at the next renaissance fair, shooting targets with an English longbow.
Contact Diana Hoff
Assistant Director of Business Development
Megan Brenneman, Assistant Director of Business Development, has over 15 years customer service experience. She spent 8 years in the beauty industry, 2 of those years instructing students at a local beauty college. Megan truly enjoys helping clients with any issues or questions they may have. In her free time she enjoys watching Boise State football (GO BSU!), camping, riding her jet skis, fishing, and spending time with her family.
Contact Megan Brenneman
Crystal Stoddard, Compliance Officer, has been with Mountain West IRA since May of 2016. She graduated from Boise State University in December 2015 with a Bachelor’s Degree in Accounting. She enjoys assisting clients with questions on their accounts, and walking them through different investment processes so that everything is done correctly. When she’s not working, she can be found curled up reading a book or doing one of her crafts if her son (Raiden) or Black Lab (Chewy) will let her.
Contact Crystal Stoddard
Amie Roper, Compliance Coordinator, grew up in Baker City Oregon where she lived and loved the country life. She moved to Idaho in 2010 with her family to give them more opportunities. She has over 20 years of customer service with over 6 of them running her own business in the beauty industry. She loves to help people and strives to make everyone’s day just a little better. With 4 kids she is constantly on the go but she loves to be outdoors as much as possible to enjoy the beauty in nature. Family and friend gatherings make up much of her spare time but she still finds time for some music and a good book.
Contact Amie Roper
Jennaya Jennings, Compliance Coordinator, is currently working on her bachelor’s degree in applied mathematics. In her free time she enjoys fishing, watching football, and going to concerts.
Contact Jennaya Jennings
Director of Transactions
Raegan Rubio, Director of Transactions, grew up in a small town in central Illinois. After high school she moved with her family to the Dominican Republic to serve those in need as missionaries. After a year, she moved to California. There she met her husband and has been happily married for three years. Raegan and her husband recently moved to Idaho and have been enjoying the cool weather. Raegan loves reading, music, movies, and art, as well as her cat, Bobbi, and new puppy, Watson.
Contact Raegan Rubio
Adriane Hull, Transaction Coordinator, was originally born in Iowa before her family made the move to Boise 3 years later, and she’s been here ever since. She went to college at the University of Idaho, majoring in Statistics, and was a part of the Sound of Idaho Marching Band for 4 years, after finding her passion in Color Guard in her high school band. She has been honing her customer service skills for over 6 years, and truly enjoys helping people. Outside of work, Adriane loves to relax with music, movies, good food, or a new book.
Contact Adriane Hull
Jaclyn Kaul, Transactions Coordinator, was raised in Vancouver, WA but has been living in Boise, ID for the last 3 years. She recently graduated from Boise State University with her bachelor’s degree in communications. Jaclyn enjoys working with others and is confident that her communication education will provide her great assistance in that. In her free time she enjoys hiking, fly fishing, hunting, as well as spending time with friends and family. Jaclyn loves all of the different seasons that Idaho provides; however, her favorite time of the year is summer.
Contact Jaclyn Kaul
Hailey Scott, Receptionist, was raised in Idaho and graduated from Boise State in 2020 with a bachelor’s degree in English Linguistics with a certificate in American Sign Language. She has worked in various fields including publishing, marketing, and the non-profit industry. Outside of the office, she enjoys cycling, gardening, crochet, antiquing, and watching movies with her husband and their cat.
Contact Hailey Scott